Printer Repair Services
Certified Printer Repair Services and Support Services
/ Repair Service Options
Flexible Service Options .
Contract Repair
TRG contract repairs allow the customer to agree on their repair costs over a longer period with 12, 24, and 36-month options. Standard 5-Day SLA, however, can vary depending on the agreed-upon contract
Voucher Repair
TRG repair vouchers allow the customer to purchase an agreed-upon amount of repair vouchers at a set price over a 12-month period, giving them control of their costs. 5-Day SLA
Fixed Price Repair
This service has been designed for a customer with a broken device(s) that is not covered by one of TRG’s repair contracts. All repairs are carried out at TRG’s repair facilities. 5-Day SLA
Get a fast quote on Printer Repair Services
Repair Service Standard Services
Standard Repair
Once the broken printer is returned to TRG’s repair facilities, the UK tech team will triage it. If it is a hardware issue, the device will be sent to our repair factory or the OEM. If it is a software issue, the device may be repaired by the UK team. All TRG repairs are subject to a twelve-point post-repair check and come with a 90-day warranty.
UK shipping and delivery
It is possible to give both commercial and residential addresses, but make sure somebody is present to receive the package. We provide offshore downgrades for Northern Ireland and other far-flung areas. This would result in a two-day delivery. If this occurs, customs labels, battery tags for boxes, EORI, and tax numbers are necessary.
Optional Printer Repair Services Service Add Ons
Disposal
TRG disposes of printers and equipment with a priority of reuse, remanufacture and recycle. As a result, all printers that work are resold on the electronics reselling market. Printers that are faulty can be broken down for parts to be used in repairs and remanufacturing. Printers beyond economic repair are sent to our ISO 14001-compliant recycling partner in Poland and undergo an electronic waste recycling process. This only occurs as the last option.
Staging
TRG can stage all printers post-repair if the customer requests. This can include the pre-configuring of printers and kitting up of the training material. This allows the printers to be used straight out of the box.
Decommissioning
All end-of-life printers that TRG receives are disposed of in a secure and GDPR-compliant way. When the printer arrives at the TRG facility, all data is wiped via industry-leading software “Blanco”. If the printers are being collected, all of our collection vehicles are tracked, and drivers vetted. Each Blancco wipe comes with indemnity insurance of up to £5 million. Upon completion, the customer received a due diligence packing containing an asset audit report, waste transfer note, hazardous waste certificate, and Certificate of Data Erasure.
Bulk Up Load
For customers wanting to return printers in batches, TRG offers a bulk upload method. The customer’s account manager will provide them with a template to list the devices they would like to return. Once the spreadsheet has been returned to the account manager. The customer prints a copy and adds it to the box containing the devices and sends it to TRG for us to process the devices.
Talk to a TRG Printer Repair Services Expert
Supported Devices
