Delivering the recipe for maximised uptime to a regional restaurant chain.
Customer Since: 2017
Description: Regional Restaurant Chain
Initial Inquiry: New Hardware
The Problem
Our customer is a regional restaurant chain with more than 150 store locations throughout the Midwest and Southeast. We began working together when the chain needed new scanners for its restaurant hardware program. We procured the devices for them and continued to build relationships with key executives in the organisation throughout the next couple of years.
Around the same time that we launched TRG Payment Solutions, the chain hit a wall with its POS systems and payment terminals, largely due to how outdated the equipment was. The company had been using what was already a legacy system — one that the manufacturer was no longer supporting and wanting the company to upgrade. Unfortunately, the company didn’t have the capacity to perform the upgrades, but when they learned of our new capabilities, began exploring ways to partner together once again.
The Solution
Rather than propose an entirely new restaurant hardware program, our team was able to work with the devices the company already owned. We ultimately partnered with the manufacturer for this restaurant hardware initiative, though our team provided much of the break/fix and aesthetic repairs for the payment terminals in-house. We were also able to assist with error removals, ensuring the devices continued to operate reliably for stores and their customers.
Additionally, we supplied refurbished devices as needed, helping to reduce costs while keeping their payment system functional. Thanks to the dynamic nature of our relationship and flexibility in working with existing equipment, we were able to save the company money and time since new hardware didn’t have to be researched, tested, purchased, set up and deployed. Much of this work occurred during the COVID-19 pandemic, so we also assisted the company with health and safety products such as pin pad covers and social distancing tools in their stores.
The Results
As a result of our quick work with the company’s restaurant hardware program, the chain was able to keep their existing infrastructure in place yet ensure it was up-to-date operationally and well-maintained. Extending the life of the legacy system helped to conserve resources, enabling the customer to plan a full upgrade in the next year. But for now, they are up and running and able to focus on building out a new restaurant hardware program that will help take their store operations to the next level.
If your organisation is looking for a solutions-focused partner, we’d enjoy the opportunity to connect with your team, learn about your hardware program needs and discuss our solutions. Contact us today to learn more about our capabilities and services.
About TRG
TRG is a global, privately owned managed services provider that manages the full lifecycle of every enterprise endpoint. Our mission is to lead the future of enterprise technology by driving bold endpoint solutions with a success-or-else approach.
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