Operations Manager UK
TRG UK Ltd
Bristol, BS16 7FL
Full-time, Office-Based

About the Company:
TRG is a leading Managed Services Provider (MSP), delivering innovative IT solutions and support to a diverse portfolio of clients across multiple industries including field service, transport & logistics and retail. We pride ourselves on our ability to deliver reliable software, hardware, services and connectivity that empower our clients to focus on their core business objectives.

The Role:

• Responsible for all operational activity within our Bristol location.
• Managing teams for logistics and production in a technical environment where speed and accuracy are of equal importance.
• Managing KPIs and responsible for the cost elements within the operation.
• Lead on logistics arrangements; costs, and capabilities working with carriers and other logistics providers.
• Recruitment and people management lead, including annual leave management.
• Health and Safety lead.
• Project delivery working with Sales and Project Management to schedule and deliver services within timescales and to cost.
• Development of new processes for new customer onboarding including any appropriate systems changes.
• Managing a team including Logistics and Production Managers, to deliver within.
• Despatching orders to timescales; working with the Sales and Support teams to deliver excellent and timely service at all times.
• Coaching, training and supporting apprentices through their learning.
• Ensuring that orders and exchanges are fulfilled, that correct stock levels are available and maintained working with the UK Logistics Manager.
• Development of Standard Operating Procedures and implementation to the team.

The Person:

• An experienced people manager, used to delivering service to a broad range of customers and industries.
• Self starter – used to working without close supervision.
• Track record of working within defined KPIs and deliver desired levels of performance consistently. Keen to deliver service above customer expectations.
• Passionate about problem solving and resolving issues through root cause analysis.
• Thrives within a team environment; and is happy communicating with all levels of the company both internally and externally.
• Has an interest in technology and interacting with technology – in an environment of business-to-business end user requirements.

Key Responsibilities:

• Leading the Production and Logistics Managers to deliver service within agreed timescales, quality and cost.
• Working with courier companies to present innovative, cost-effective solutions for the final delivery of devices to the end users.
• Warehouse accuracy and efficiency – ensuring customer owned stock is presented professionally and with high levels of availability.
• Identify and implement possible improvements with the Technical or Business Intelligence departments on customer requirements.
• Support through training and coaching high quality standards across the team’s output.
• Identify and resolve technical issues within the team and liaise with colleagues and suppliers.
• Liaise with the wider Customer team on progress of projects, orders and swaps.
• Working with other TRG facilities to promote best practice and right first-time methodology.
• Any other reasonable tasks in supporting the Operations team.

Knowledge, skills, and experience:

• Experience of managing a team with a wide range of skills and responsibilities in a customer facing environment; with communication skills across all levels internally and externally.
• Working to KPIs and budgets to deliver service efficiently.
• Proactive, self-accountable and self-motivated with the ability to perform within tight time constraints.
• Attention to detail with the confidence to ask for help when required.
• Team working & supportiveness: a natural team player, who works productively with others and thrives in a team environment.

Competitive Package:

• Competitive salary: £45K
• Annual bonus earning opportunity
• Accredited management training provided
• 37.5 hours per week
• 25 days holiday, rising to 27 days after 3 years (plus bank holidays)
• Pension scheme to secure your future

Issue Date: October 2024